Internet Explorer 11 giving Faulting application

My Internet Explorer 11 keeps giving me the following crash when I visit a SharePoint library with online presence showing:

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17416, time stamp: 0x5452eed9 Faulting module name: OLEAUT32.dll, version: 6.3.9600.17415, time stamp: 0x54503d59 Exception code: 0xc0000005 Fault offset: 0x0000a95b Faulting process id: 0x201c Faulting application start time: 0x01d031c6e264cd66 Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE Faulting module path: C:\Windows\SYSTEM32\OLEAUT32.dll Report Id: 23131afc-9dba-11e4-82dd-f4b7e2ddbc9a Faulting package full name: Faulting package-relative application ID:

I was struggling to find a solution for this until I found Marc’s article one this. As soon as I hover over the online presence icon in SharePoint IE 11 crashes so it must be the same issue

By Pieter Veenstra

Business Applications and Office Apps & Services Microsoft MVP working as a Microsoft Productivity Principal Consultant at HybrIT Services. You can contact me using

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