Yesterday I was working with one of my SharePoint 2016 clients and I hit a bit of a weird issue. There is one user who when he opened multiple documents in Office Online (e.g. OneNote Online, Excel Online, Word Online) and keeps these documents open for a while he will find Office Online locking him out.
This then results in errors like the one shown below
Something went wrong and we couldn’t load this content. Refreshing the browser might fix the problem.
Well, refreshing the browser does not help. Waiting for a while does help as the files seems to be unlocked after about 1 hour. So I told the user to go for a run around and then all is fixed, but that didn’t work in the long run
Time to look at the ULS logs for Office Online then.
This is where I found the critical error:
Why are we passing a null request when creating a response?
With a bit more searching around I also got some more unexpected error message:
Wopi,CheckFolder,WACSERVER ConfigError [error:The SharePoint site appears to have its UPA in an improper sync state. Please contact the SharePoint administrator. The SharePoint site’s WOPI handler has determined that the user permissions for this file/folder do not match the user permissions when wopiframe.aspx was loaded
Then I found an article describing the same problem in SharePoint 2013 telling me to recreate the user profile.
Having tried recreating the user profile I found that the problem still existed. It looks like there is an issue with this user’s AD /user profile details. If you have seen this problem before then please let me know.
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Pieter Veenstra
Is your business still running on paper trails, sprawling Excel files, or ageing Access databases? There's a better way — and I can show you exactly what it looks like. I'm the Technical Director of Vantage 365, a Microsoft solutions consultancy working with clients across the UK, the Netherlands, and worldwide. For over 30 years I've been turning messy, manual business processes into clean, automated systems that save time, reduce errors, and give teams the visibility they need to make better decisions. SharePains is not just any blog run by a Microsoft MVP. Have you ever used Try-Catch in Power Automate? The original post about Try-Catch in Power Automate can still be found on this site, https://sharepains.com/2018/02/07/try-catch-finally-in-power-automate-flow/ Or have you ever used the Pieter’s method to avoid variables and speed up your flows? https://sharepains.com/2020/03/11/pieters-method-for-advanced-in-flows/ You can contact me using contact@sharepains.com
Pieter Veenstra
Is your business still running on paper trails, sprawling Excel files, or ageing Access databases? There's a better way — and I can show you exactly what it looks like. I'm the Technical Director of Vantage 365, a Microsoft solutions consultancy working with clients across the UK, the Netherlands, and worldwide. For over 30 years I've been turning messy, manual business processes into clean, automated systems that save time, reduce errors, and give teams the visibility they need to make better decisions. SharePains is not just any blog run by a Microsoft MVP. Have you ever used Try-Catch in Power Automate? The original post about Try-Catch in Power Automate can still be found on this site, https://sharepains.com/2018/02/07/try-catch-finally-in-power-automate-flow/ Or have you ever used the Pieter’s method to avoid variables and speed up your flows? https://sharepains.com/2020/03/11/pieters-method-for-advanced-in-flows/ You can contact me using contact@sharepains.com
Hi, Did you got the solution? I am facing same issue with a particular user on all the machines he is using and on all the browsers.
It disappeared but yesterday it came back. I am investigating and will let you know
Hi Rashipandit,
We solved our problem.We had some of our databases in compatibility mode. the problem wss fixed by running PSConfig and upgrade the databases